FAQ

Getting Started

How is Tectarix different from running my own server?

You get the same app, but without having to handle server administration, updates or TLS setup yourself – we run the infrastructure, you use the app. For a detailed comparison with ready-made SaaS and self-hosting, see the homepage.

How do I book an app?

Pick an app from the catalog, fill in any settings such as API keys right in the booking form if needed, pay – your instance is provisioned automatically.

How quickly is my app ready to use?

Provisioning happens automatically right after payment, usually within a few minutes. Once it’s up, all that’s left is to activate it.

Is my app online right after payment?

No, deliberately not. Newly provisioned apps aren’t reachable at any address at first – so nobody can snatch the admin account out from under you. You activate the app yourself whenever you’re ready; after that it’s reachable under its own TLS-secured address.

Do I need my own models or servers for AI apps?

No. Apps that connect to an AI provider use your own API key (BYOK) – e.g. from Anthropic, OpenAI (ChatGPT), or another provider. You just bring it along and use it directly through our platform – no local model required on our side.

Security & Data

Is my data separated from other customers?

Yes. Every booked app runs in its own isolated instance – its own data, its own storage, no shared container with other customers.

Who owns my data?

You do. It’s stored in your own, isolated app instance – as the infrastructure operator, we only have as much access as running the service, updates, backups and support requires. Details are in the privacy policy.

Where is my data stored?

On our own infrastructure in Germany – no third-party cloud hosting.

Who takes care of updates and backups?

We do. Every booked app gets automatic backups, no action needed from you. Updates are your call: for each app, you choose “No updates” or “Auto-update” right in the customer portal. Major version jumps are never applied automatically either way – we announce those to you first.

Pricing & Billing

What does an app cost?

A base price per app plus storage as needed, billed monthly. Details and examples are on the Pricing page.

How do I pay?

By credit card, SEPA direct debit or PayPal – all through Stripe. More on the Payment Methods page.

What happens when storage runs low?

You top it up any time from your customer portal – no need to re-provision the app.

Can I reduce booked storage again?

Yes, as long as your current live usage is below the target amount. If it isn’t, we decline the reduction with a clear error telling you how much to delete first.

Contract & Support

Can I cancel an app again?

Yes, any time. No fixed-term contract.

What happens to my app when I cancel it?

By default it keeps running normally until the end of the billing period you’ve already paid for – a prorated refund isn’t technically possible. Only after that does the app get removed along with its data. Don’t want to wait? You can also have the app deleted immediately from your customer portal – also without a refund for the period you’ve already paid for.

What if I need help?

Every customer account has a built-in ticket system right in the portal – no external email address needed. Replies still land in your inbox.